HABITAT FOR HUMANITY VICTORIA
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    • What the ReStore Accepts
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eStore Frequently Asked Questions
​

Return to eStore
What happens once I buy something?
When you buy an item from the eStore you will receive an email confirmation. Then within 2 business days you will receive a second email confirming your item is ready for pick-up. You can select a specific pick-up day and time during the check out process. If we have already sold out of the item we will contact you right away and refund to your card directly.

Where do I pick up my purchased items?

FOR ALL PICK-UPS CALL 250-386-7867 UPON ARRIVAL: 
Please come to the Donation Centre Door at ReStore Westshore in Langford - 849 Orono Avenue, Victoria, V9B 2T9.
Call us when you arrive and we will arrange to bring your item to you directly.

Days and hours for pick-up:
Tuesday to Saturday: 12:00pm to 5:00pm


What if I change my mind before I pickup the item?
You can cancel the order and be refunded the full amount to your credit card as long as you have not picked up the product.

What if I change my mind after I have seen the item in person?
If upon seeing the item in person, you decide you no longer want it, we will give you a full refund. If you drive away with the item, we consider it sold. At this time, we are unable to accommodate returns to sold items due to Covid-19 until restrictions around social distancing have been lifted. If you have any questions, please contact us by phone at 250-386-7867.
​

What if I change my mind after I have received the item? 
After the item has left the Restore you cannot receive a credit card refund under any conditions.

Are the items new or used? What is the condition?
The majority of items on the eStore are new items. Within the description you will notice NEW or USED. All items have been priced on current condition and pricing is final.
Habitat for Humanity Victoria ReStore
Phone: 250.386.7867
Email: restore@habitatvictoria.com

Westshore ReStore
849 Orono Avenue
Langford, BC V9B 2T9
Phone: 250.386.7867

Uptown ReStore
3311H Oak Street
Victoria, BC V8X 1P9
Phone: 250.386.7867
ReStore Hours

Shop
10:00 am to 5:00 pm
Tuesday - Saturday

Donate
9:30 am to 5:00 pm
​Monday to Saturday
Habitat for Humanity Victoria Affiliate Office
Phone: 250.480.7688
Fax: 250.480.7648 
Email: info@habitatvictoria.com

Mailing address:
​849 Orono Avenue
Victoria, BC V9B 2T9

Charity BN/Registration:
89060 4135 RR0001
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 2020 Habitat for Humanity Victoria. All rights reserved.
  • Home
    • About
    • Careers
    • Board
    • News
    • Contact Us
  • Donate
    • Donate to our build fund
    • Other Ways to Donate
    • Donate Securities
    • Build Partners and Supporters
    • Annual Campaign Supporters
  • ReStore
    • Hours and Locations
    • Donation Information
    • What the ReStore Accepts
    • ReStore Donate and Save
  • Volunteer
    • ReStore Volunteer
    • Apply to Volunteer
  • Homeownership
    • About our program
    • Homeownership Inquiry
    • Homeownership FAQs
    • Families
    • Travis and Sabrina's Story
  • Builds
    • Central Saanich Build
    • North Saanich Build
    • Past Builds
  • Events
    • Gingerbread 2022
    • 50/50 Raffle
    • Current & Upcoming Events
    • Past Events